FAQ

FAQ

The questions we hear most often

Can't find your answer? Write to us and we will be happy to explain.

  • The price depends on the scope, the number of features and the integrations with other systems. After an initial consultation we prepare a precise quote – with no obligation and no hidden fees.

  • A simple website can go live within a few hours; an online store or a custom application takes longer depending on its complexity. You receive a timeline with the quote and regular progress updates.

  • Yes. We regularly take over projects from other suppliers – we run an audit, fix bugs, speed up loading and continue development.

  • We monitor our clients' systems around the clock and respond to outages and urgent requests at any time – at night, on weekends and on public holidays.

  • Of course. Every project is handed over with training and a clear admin interface where you manage texts, products and orders without a developer.

Web development

  • Most often on WordPress, which is proven and easy to manage. For specific requirements we build a custom solution.

  • Yes. We can prepare professional copy and translations into foreign languages, and recommend suitable photos or illustrations.

  • Yes. We host the website on managed servers, set up the domain, email and SSL certificate, and look after its operation around the clock.

E-commerce development

  • We recommend PrestaShop for larger product ranges and multi-country sales, and WooCommerce for smaller stores combined with a content website. We will advise you based on your plans.

  • Yes. We transfer products, customers and orders and set up redirects so that you keep your search engine rankings.

  • In most cases, yes – via an XML or CSV feed, an API or another format the supplier provides. We build the integration to fit.

Custom applications

  • When off-the-shelf software does not cover your processes, you pay for features you do not use, or your staff lose time copying data between systems by hand.

  • The application is built for you. The terms of use and source code handover are clearly agreed in the contract before development begins.

  • Yes. We build on proven technologies and plan for growth from the start, so new features can be added without rebuilding the whole system.

PrestaShop & WordPress modules

  • Yes. We first review your version and installed extensions to make sure the new module is fully compatible.

  • We maintain our modules and adapt them to new versions. For third-party modules, we can find and fix the problem.

  • Yes, we agree the licence terms according to the number of stores the extension will run on.

Supplier integrations

  • Usually, yes. We can process data from an XML or CSV file, an FTP export or another source the supplier provides.

  • Yes. We merge products from several suppliers into a single catalogue, resolve duplicates and define which supplier takes priority.

  • As often as needed – from once a day to a synchronisation every few minutes. It depends on what the supplier allows.

24/7 support & hosting

  • Yes. After an initial audit, we take over the management of an existing website, store or application.

  • Write to us at info@net-media.sk. With clients on a support agreement, we also arrange additional contact channels for urgent cases.

  • Yes. We offer hosting on its own or as part of full care for your project.