24/7 support & hosting

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Project care

We are here when you need us

An online store going down at night or over the weekend means lost orders. That is why we provide support around the clock – 24 hours a day, 7 days a week. We monitor your systems and solve problems before your customers notice them.

Beyond emergency response, we take care of regular maintenance: updates, backups, security and performance. We run projects on managed servers configured individually for each website and store.

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What support includes

Peace of mind for you, uninterrupted service for your customers.

Continuous monitoring

We watch availability and performance 24/7 and react to outages immediately.

Fast response

Urgent issues are handled right away – no waiting for office hours.

Updates

We keep the system, modules and server up to date and secure.

Backups

Regular data backups with fast restore.

Hosting and servers

Powerful servers, SSL certificates, email and domains under our management.

Ongoing development

New features and adjustments as your business evolves.

From our practice

What we do on servers

Three jobs from recent months.

Migration

From shared hosting to a dedicated server

We moved two online shops to a VPS, including mail and scheduled jobs. Search went from 15 seconds to one and category pages load in almost half the time.

Security

A server secured from day one

Firewall for IPv4 and IPv6, automatic blocking of attackers, nightly antivirus scans of websites, HSTS and a strict Content Security Policy. Bots that do not belong to search engines never reach the site.

E-mail

Mail that does not end up in spam

When moving domains we set up SPF, DKIM and reverse DNS so that order e-mails are accepted by Gmail and corporate servers – and we verify it with a test message.

What you can turn to us with

  • Website or store outages and errors
  • Slow loading and performance optimisation
  • Security incidents and their prevention
  • Changes to content, design and features
  • Migration to a new server or hosting
  • Advice on further development

Frequently asked questions

  • Yes. After an initial audit, we take over the management of an existing website, store or application.

  • Write to us at info@net-media.sk. With clients on a support agreement, we also arrange additional contact channels for urgent cases.

  • Yes. We offer hosting on its own or as part of full care for your project.